If the explanation isn’t very clear, it may take us longer to comprehend your issue. If your topic is something we’re unaware of, a technician will may you a call or send a reply for clarification.
If you are inquiring about malfunctioning features on your website, please tell us which feature is broken and what steps you had taken prior to the feature breaking.
If you are experiencing a technical issue, please tell us what steps you have already taken. If you have uninstalled and reinstalled something, we would like to know about it, etc…